Cancellation Rules

• Before Shipping Only: You can only cancel an order if it has not yet been shipped.
• Post-Shipping Restriction: Once the product leaves the warehouse, you cannot cancel it through the website.

Return & Exchange Conditions

• Select Products Only: Returns and exchanges are not universal; they apply only to specific items as indicated on their product pages.
• 3-Day Window: The standard timeframe to initiate a return is 3 days from delivery, though you must check the specific product page to confirm its exact period.
• Policy Flexibility: The company reserves the right to change the return guidelines at any time without prior notice.
• Potential Fees: You may be charged return or exchange fees depending on the specific situation.
• Self-Shipping Requirement: If the company does not offer a pickup service in your location, you are responsible for shipping the item back to their office address yourself.

Product Eligibility Requirements

To be accepted for a return or exchange, items must meet the following criteria:

• Unused and Unwashed: Items must be completely clean and unworn for hygiene reasons.
• Original Packaging & Tags: All tags must be fully attached and the original packaging intact. Items missing tags will be rejected.
• No Custom Items: Products that have been customized or personalized cannot be returned or exchanged under any circumstances.
• On-Time Requests: Any request submitted after the allowed return period will be automatically rejected.